IT Service Desk
Contact us with any problems you have with IT and digital services.
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We are available to help Monday - Friday.
- Learning room support only: 8 - 10am
- Live chat: 8am - 5pm
- In-person support: appointment only
Bank Holiday
The Library Help Desk and Live Chat will be closed on the May Bank Holiday (Monday, 4 May 2026). The building remains open 24/7. Normal hours resume Tuesday 5 May 2026.
You also have continued access to an extensive digital library, including 228 databases, over 40,000 e-books and more than 12,000 online journals, available online, 24/7.
Report online with Hornbill
If you have an active and accessible 樱桃视频 account, the quickest way to report an issue or request help use Hornbill, our self service portal, where you can easily track the progress of your report.
Live chat
You can chat with us during our normal opening hours
In-person
In-person support is by appointment only. The IT Service Desk is located on the first floor of the Library. After going through the Library security gates, take the first staircase on your left. When you reach the first floor, turn right and follow the signs to the end of the building. If you need to cancel or reschedule your appointment, please use the confirmation email sent to you when you made your booking.